EWTEC11 Equipment FailureOnline version Dialogue Practice by Patricia Machado Technician Good afternoon. My name is Gabriel. How can I help you? Customer Hi! Yes, I’m having problems accessing the server on my tablet. Technician I can troubleshoot that for you, Ma’am. It will probably take a few minutes. I have to check your TCP/IP and DNS settings. Customer It sounds good! Technician It all looks good; your device is fully operational. I’m afraid the problems are caused by an equipment failure at our end. Customer So when will I be able to connect? Technician I am not sure, but I will contact my supervisor right now, and I will gladly inform you of all status updates I receive, Ma’am. Customer Thank you for your help, Gabriel.