Froggy Jumps Guest Dynamics QuizOnline version Test your knowledge on internal and external guests and their roles! by Jacquie Hanson 1 What defines an internal guest? a A person within the organization. b A customer of the business. c A visitor from another company. 2 Who typically interacts with external guests? a Front Desk b Multi-site Hotel Manager c Other Guests 3 Which of the following is an example of an external guest? a A contractor's employee. b A client visiting for a meeting. c An employee attending training. 4 What is a key responsibility when hosting external guests? a Ensuring a welcoming environment. b Limiting their access to facilities. c Ignoring their feedback. 5 How can organizations improve experiences for internal guests? a By providing clear communication. b By minimising interactions. c By restricting their movements. 6 What is a common challenge with external guests? a Managing expectations. b Scheduling internal meetings. c Understanding internal policies. 7 Which group is primarily responsible for onboarding internal guests? a Marketing department. b Human Resources or Hotel Manager c External consultants. 8 What is an important aspect of external guest relations? a Short-term sales focus. b Building long-term partnerships. c Isolating them from staff. 9 What should be prioritised for internal guests? a External marketing. b Customer feedback. c Employee satisfaction. 10 Which of the following is NOT a type of external guest? a A supplier. b A potential client. c An employee from the same company.
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