1
This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent
2
Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive, or passively accepting ‘wrong’
3
Is any skill facilitating interaction and communication with others. Social rules and relations are created, communicated, and changed in verbal and nonverbal ways
4
Is that ineffable quality that allows some people to be knocked down by life and come back stronger than ever
5
A fair, objective, and permissive attitude toward opinions, beliefs, and practices that differ from one's own
6
an affective state of consciousness in which joy, sorrow, fear, hate, or the like, is experienced, as distinguished from cognitive and volitional states of consciousness
7
Describe the physical sensation of touch through either experience or perception
8
Characteristic of someone who is willing and able to put him- or herself in the place of another person.
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