Froggy Jumps S&D Edge Cases ChallengeOnline version Test your knowledge on S&D Edge Cases! by Ayari Nadine 1 When the tracking is missing (For example, with InPost UK) after RTS, and the member is complaining about not receiving their compensation. What is the correct step to follow? a Follow the branch 'Carrier tracking not available/RTS on Vinted' b Escalate to Edge case escalations c Escalate the case to the Internal Consultation Sheet 2 When we receive an answer from SN, stating that the parcel was not dropped-off (Wrong drop-off process), either in Delivered not received, or Mix up by PO cases, what would be the steps to follow? a Follow the same process as the Not scanned at PO, refund the buyer and do not compensate the seller b Complete the transaction c Escalate the case to the Internal Consultation Sheet 3 When we’re dealing with a Damaged in transit case, the seller sold a box containing 2 perfumes, one of those arrived damaged, the packaging is proper, what process should we be following? a Change the queue to OQ&U and approve the return b Follow Damaged in Transit | Partially Damaged Bundles, refund the buyer for the broken item c Follow Damaged in Transit, cancel and compensate 4 Which of these carriers does not have a "not scanned at po process"? a -DPD UK b -Royal Mail c -Chronopost 5 For How long does the parcel stays sorted in our Verification hub stays after the first delivery to seller fails ? a 6 weeks b 3 weeks c 1 week 6 Status verification sucessfull but we didn't recieve a new tracking and there is no updates after that, what should we do ? a Check how many days passed since the last update b Forward the issue to SN as Lost c Cancel with no compensation 7 Returned to Sender Escalations (EVS) member provided us with the shipping label to return the parcel what should you do next ? a Check how many days passed since the notice was sent b Forward the label to the Hub c Send the label to the Hub and compensate the seller 8 mix up by po, the issue was escalated to SN resolution was : carrier declines mix up/the parcel was delivered as receive a cancel and compensate the seller and leave comments on the members' profile b Change the spec to OQ&U c cancel the transaction and no compensation for the seller 9 When a member contact us regarding the extra fees that they have paid, tx amount is below £300, case wasn't resolved in the internal a We compensate the member immediately b We reject the case for the amount c We check the proofs provided and act accoridngly 10 rts case poczta polska, seller was asked to pay extra shipping fees to receive his parcel, what do we do a we escalate to the carrier first after collecting the needed proofs b we instruct the member to contact the carrier as we can't intervene c we cancel and compensate directly
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