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Froggy Jumps
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S&D Edge Cases Challenge

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S&D Edge Cases Challenge

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About this activity

Test your knowledge on S&D Edge Cases!

Created by

Ayari Nadine
Ayari Nadine
France

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S&D Edge Cases Challenge
 

Froggy Jumps

S&D Edge Cases ChallengeOnline version

Test your knowledge on S&D Edge Cases!

by Ayari Nadine
1

When the tracking is missing (For example, with InPost UK) after RTS, and the member is complaining about not receiving their compensation. What is the correct step to follow?

2

When we receive an answer from SN, stating that the parcel was not dropped-off (Wrong drop-off process), either in Delivered not received, or Mix up by PO cases, what would be the steps to follow?

3

When we’re dealing with a Damaged in transit case, the seller sold a box containing 2 perfumes, one of those arrived damaged, the packaging is proper, what process should we be following?

4

Which of these carriers does not have a "not scanned at po process"?

5

For How long does the parcel stays sorted in our Verification hub stays after the first delivery to seller fails ?

6

Status verification sucessfull but we didn't recieve a new tracking and there is no updates after that, what should we do ?

7

Returned to Sender Escalations (EVS) member provided us with the shipping label to return the parcel what should you do next ?

8

mix up by po, the issue was escalated to SN resolution was : carrier declines mix up/the parcel was delivered as receive

9

When a member contact us regarding the extra fees that they have paid, tx amount is below £300, case wasn't resolved in the internal

10

rts case poczta polska, seller was asked to pay extra shipping fees to receive his parcel, what do we do

 
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