Billing Inquiry

Dialogue

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About this activity

este role play es diseñado para practicar escenas de la vida real en un call.

Created by

Diego Armando Cuesta Morelo

Colombia

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#	Player	Accuracy	time
1	Diego Armando Cuesta Morelo May 14, 2025	% 100	08:31

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Billing InquiryOnline version este role play es diseñado para practicar escenas de la vida real en un call. by Diego Armando Cuesta Morelo Agent Thank you for calling AT&T Customer Service. My name is [Your Name]. How can I assist you today? Custumer Hi, I was reviewing my bill and I noticed it’s higher than usual. Can you tell me why? Agent Of course, I’d be happy to help. May I please have your full name and the last four digits of your account number for verification? Custumer Sure. My name is Sarah Williams, and the last four digits are 6789. Agent Thank you, Ms. Williams. Please give me a moment while I review your billing details... (Short pause) I see that your bill is higher this month due to a one-time installation fee of $99.99 for your new internet service. It was added on May 5th. Custumer Oh, I didn’t realize that would be included in this month’s bill. Will that be charged again next month? Agent No, that was a one-time charge and won’t appear on future bills. Your regular monthly bill should return to $79.99 starting next cycle. Custumer Alright, thank you. Is there any way I could set up automatic payments? Agent Absolutely. I can help you set that up now. Would you like to use the card you made your last payment with, or would you prefer to enter a new payment method? Custumer Let’s use the same card, please. Agent Perfect. I’ve activated AutoPay using your existing card. You’ll receive a confirmation by email shortly. Custumer Great, thanks for your help! Agent You're very welcome, Ms. Williams. Is there anything else I can help you with today? Custumer No, that’s all. Have a good day! Agent Thank you for calling AT&T. Have a great day as well!

Billing InquiryOnline version

este role play es diseñado para practicar escenas de la vida real en un call.

by Diego Armando Cuesta Morelo

Agent

Thank you for calling AT&T Customer Service. My name is [Your Name]. How can I assist you today?

Custumer

Hi, I was reviewing my bill and I noticed it’s higher than usual. Can you tell me why?

Agent

Of course, I’d be happy to help. May I please have your full name and the last four digits of your account number for verification?

Custumer

Sure. My name is Sarah Williams, and the last four digits are 6789.

Agent

Thank you, Ms. Williams. Please give me a moment while I review your billing details... (Short pause) I see that your bill is higher this month due to a one-time installation fee of $99.99 for your new internet service. It was added on May 5th.

Custumer

Oh, I didn’t realize that would be included in this month’s bill. Will that be charged again next month?

Agent

No, that was a one-time charge and won’t appear on future bills. Your regular monthly bill should return to $79.99 starting next cycle.

Custumer

Alright, thank you. Is there any way I could set up automatic payments?

Agent

Absolutely. I can help you set that up now. Would you like to use the card you made your last payment with, or would you prefer to enter a new payment method?

Custumer

Let’s use the same card, please.

Agent

Perfect. I’ve activated AutoPay using your existing card. You’ll receive a confirmation by email shortly.

Custumer

Great, thanks for your help!

Agent

You're very welcome, Ms. Williams. Is there anything else I can help you with today?

Custumer

No, that’s all. Have a good day!

Agent

Thank you for calling AT&T. Have a great day as well!

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Billing Inquiry

Dialogue

About this activity

Created by

Download the paper version to play

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Billing InquiryOnline version

by Diego Armando Cuesta Morelo

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