Agent
Thank you for calling AT&T Customer Service. My name is [Your Name]. How may I assist you today?
Custumer
Hi, I just wanted to ask about a charge on my bill. It looks like I was charged $10 extra this month.
Agent
Let me take a quick look. May I have your full name and the last four digits of your account, please?
Custumer
Sure. It’s Mark Allen, and the last four are 4321
Agent
Thank you, Mr. Allen. I see the $10 is for an upgraded data package you added on April 15th.
That change gives you 5GB of extra data per month.
Custumer
Ah, okay. Thanks for explaining.
Agent
While I have your account open, I noticed you’re currently not enrolled in our streaming bundle.
Since you already have mobile and internet with us, you’re eligible for a discounted AT&T TV package with premium channels included.
Custumer
Oh really? How much would that be?
Agent
Right now, we’re offering a special: $30 off per month for the first year, and you’ll get access to HBO Max, ESPN, and over 100 live channels.
It’s a great deal if you like streaming or live sports.
Custumer
That sounds interesting, but do I need any extra equipment?
Agent
No extra equipment is required if you already have a smart TV or streaming device. It’s 100% app-based and you can start watching immediately. I can help you activate it now if you’re interested.
Custumer
Alright, let’s do it.
Agent
Great choice! I’ll go ahead and add AT&T TV to your account. You’ll receive a confirmation email in just a few minutes.
Your total bill will now reflect the discounted TV bundle, and you can cancel anytime after the first year without penalty.
Custumer
Perfect, thanks for your help!
Agent
My pleasure, Mr. Allen. Is there anything else I can help you with today?
