Froggy Jumps Call Center AcronymsOnline version Do you know your call center acronyms? Review the associated resource then play the game to see if you know! by Mandy 1 OPS Announces we're currently OFF SRS and ON MOAT. How should you handle your call document? a Finish documentation then go back on available b Go on available, complete documentation later when directed c Document the call in an SRS form 2 We're ON SRS and ON MOAT How should you handle a message? a Document it using the SRS form b Document it using the Message form c Complete the documentation later when directed 3 We're ON SRS and HACD How should you document your CLINICAL call? a Hold call documentation for now, go back on available. Complete documentation when directed b Complete the documentation, then go on available c Document in an SRS form 4 We're ON SRS and ON MOAT How should you handle an SCR? a Document in an SCR form b Document in an SRS form c Hold call documentation, go back on available
New game