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Customer Service Redirection 101

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Polite redirection in customer service.

Jennifer Perez

United States

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Customer Service Redirection 101


Customer Service Redirection 101Online version Polite redirection in customer service. by Jennifer Perez Volunteer Hi there, friend! I can see you’re really excited to say hi to our animal buddy in there — they’re pretty cool, huh? Child guest Yeah! I wanted him to come out and move! Volunteer I totally get that. Tapping feels like a good way to get their attention, but for them, it actually sounds really loud — kind of like if someone banged on your door over and over. It can make them feel a little scared. Child guest Oh... Volunteer You're doing great just by being here and being curious! If you stand quietly and watch, they might come out on their own — they love calm and patient visitors the most. Adult Guest Thanks for letting us know — we’ll keep our hands to ourselves, right buddy? Child guest okay!! Volunteer Awesome! And hey — if you're up for a little mission, see if you can spot the animal doing something silly or sneaky. They're really good at hide-and-seek! Child guest Okay! I’m gonna look! Volunteer Thanks so much — we love how curious they are. Let me know if you have any questions.