Alisha (Garage)
Good afternoon, You're through to Alisha at FMG Huddersfield, How can I help?
Frank (Agent)
Hi Alisha, It's frank calling from FMG, I'm just chasing up for an ECD regarding a vehicle , can I give you a reg please?
Alisha (Garage)
Of course go ahead
Frank (Agent)
The vehicle reg is WA12 NDJ
Alisha (Garage)
Just for DPA can I ask you to confirm the drivers name and his address
Frank (Agent)
Driver name is Leory Jenkins and his address is 3 newsome road, huddersfield hd1 2rt
Alisha (Garage)
Thank you , So at the moment we don't have an ECD due to 1 part being on back order with no ETA
Frank (Agent)
Ok no problem , Could I get the parts information so we can log a parts delay form on ourside to help speed things up , We just require the Part name, Number, Order number, Supplier info and when it was ordered.
Alisha (Garage)
I'll just speak to one of my colleagues who deals with the part I won't be a moment.
Alisha (Garage)
So i've just spoken to my parts manager , He's advised the part is a Near side front door , Part number is 016573A , Supplier information is Total parts, Apex industrial estate, Rotherham, R23 5TH 01254 567345, Order number is 57682 and we ordered it on the 10th September
Frank (Agent)
Perfect! - Would you mind holding briefly whilst I contact the supplier and try and get them an update?
Alisha (Garage)
That's not a problem.
Paul (Supplier)
Hi you're through to Paul at total parts , How can I help?
Frank (Agent)
Hi Paul , It's Frank calling from FMG, I'm just chasing up a part that seems to be on back order for one of our garages, Can I give you the part number?
Paul (Supplier)
Sure fire away
Frank (Agent)
The Order number is 57682 - and it's a near side front door.
Paul (Supplier)
So with this part we are still awaiting the shipment, I've just had a look onto our portal and it still states awaiting to be shipped which could be another 7-10 days but we don't have a concrete definite
Frank (Agent)
Ok thank you for that, I will let the garage know and update the customer.
Frank (Agent)
Hi Alisha, Thank you for holding , I've just spoken to the supplier and they've advised they're still awaiting the shipment and it could take 7-10 days but nothing concrete yet, I will update the customer now aswell.
Alisha (Garage)
Ok ,Thank you for updating us frank I hope you have a good rest of your day.
Frank (Agent)
Hello, name is frank i'm calling from lex accident management, Am I speaking to Leory?
Leory (Customer)
Yes you're speaking to Leory.
Frank (Agent)
Hi Leory, I'm just calling in regard to your vehicle repairs, before we go any further can I go through some DPA with you please.
Leory (Customer)
Yep, thats not a problem
Frank (Agent)
Can you confirm the 1st line of your address and postcode, Incident date and email address
Leory (Customer)
3 newsome road, huddersfield hd1 2rt, 4th september 2025 and Leoryjenkinswow@gmail.com
Frank (Agent)
Thank you for passing DPA , So i've spoken to the garage who advised me we are unable to give you an estimated completion date due to a part that is on back order, I've spoken to the supplier who advised its awaiting shipment and could more 7-10 days but nothing concrete as of yet.
Leory (Customer)
Oh, well thanks for updating me , This hire that i've got is due to go back to them on friday , Can I keep it longer?
Frank (Agent)
Yes, You can keep the hire for the duration of the repairs, I'll make sure it gets updated on our end but will update you once we have anymore information on the claim
Leory (Customer)
Ok , Thank you for keeping me updated.
Frank (Agent)
Not a problem , is there anything I can do for you today?
Leory (Customer)
No that's everything thank you.
Frank (Agent)
Ok, take care and have a good rest of your day
