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Froggy Jumps
Froggy Jumps

Llamadas con clientes enojados

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Llamadas con clientes enojados

Froggy Jumps

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About this activity

Técnicas para gestionar clientes furiosos.

Created by

Maria Estrada
Maria Estrada
Mexico

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Llamadas con clientes enojados
 

Froggy Jumps

Llamadas con clientes enojadosOnline version

Técnicas para gestionar clientes furiosos.

by Maria Estrada
1

¿Qué es lo primero que debes hacer al escuchar a un cliente enojado?

2

¿Qué tono conviene usar al responder?

3

¿Qué frase ayuda a desescalar la situación?

4

¿Qué debes evitar en una llamada tensa?

5

¿Qué acción favorece la conversación?

6

¿Qué haces para ganar confianza del cliente?

7

¿Qué debes hacer si necesitas más información?

8

¿Qué indica una buena gestión de la llamada?

9

¿Qué recurso puedes usar si la solución toma tiempo?

10

¿Qué es clave tras finalizar la llamada?

 
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