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Yes or No
Yes or No

Atención al Ciudadano y Calidad en el Servicio

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Atención al Ciudadano y Calidad en el Servicio

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About Yes or No
calidad
servicio
servidor público
0 times made

Created by

Carmen Adames
Carmen Adames
Dominican Republic

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Atención al Ciudadano y Calidad en el ServicioOnline version

Responda Si O NO

by Carmen Adames
1

La calidad del servicio no depende de la formación del personal.

2

No es necesario entrenar a los empleados en atención al ciudadano.

3

La rapidez de la respuesta siempre es el único criterio para medir la calidad del servicio.

4

La recogida y análisis de la retroalimentación de los usuarios permiten mejorar el servicio.

5

La empatía y el trato respetuoso aumentan la satisfacción del usuario.

6

La claridad y la sencillez del lenguaje reducen trámites y confusiones.

7

Los canales electrónicos sustituyen por completo a la atención presencial.

8

La escucha activa es fundamental para entender las necesidades del ciudadano.

9

La queja de un ciudadano no debe ser registrada para no generar carga administrativa.

10

Existen indicadores de calidad (tiempo de respuesta, tasa de resolución, satisfacción) para medir el desempeño.