Customer
Excuse me, I ordered a hamburger without onion.
Cashier
Oh, I’m sorry about that. Let me check the ticket.
Customer
I specifically asked no onion because I’m allergic.
Cashier
I understand. I’ll fix it right away.
Customer
Could you remake it without onion, please?
Cashier
Yes, I’ll start a new one now.
Customer
Do you know what I mean? I don’t want any onion at all.
Cashier
I know exactly. No onion will be on the new burger.
Customer
Do you understand the allergy risk if onion slips in?
Cashier
Absolutely. I’ll double-check ingredients before serving.
Customer
I’m just concerned about cross-contamination.
Cashier
We’ll use a clean tray and separate toppings.
Customer
Do you know what I'm saying? I need it onion-free.
Cashier
Yes, onion-free. I’ll confirm with the cook.
Customer
How long will the remake take?
Cashier
Around 5 minutes, I’ll call you when it’s ready.
Customer
Did you get that? I’m hungry but I must be safe.
Cashier
Got it. Onion-free burger coming up soon.
Customer
Thanks. I appreciate the effort to fix this.
Cashier
No problem. We want you to have the right order.
Customer
I’ll wait at the counter. Please confirm before handing it over.
Cashier
I will. I’ll show you the burger and the toppings.
Customer
Great. I want to be sure there’s no onion.
Cashier
All set. The new burger is onion-free and ready soon.
Customer
Perfect. I’m glad we sorted this out.
Cashier
Thank you for your patience. Here’s your corrected burger.
