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Conociendo CX One 2.0

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Conociendo CX One 2.0

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About this activity

Identifica y señala la ubicación de cada herramienta dentro de la imagen de la consola de CX One.

Created by

Jhonathan Fernando Gonzalez Prieto
Jhonathan Fernando Gonzalez Prieto
Colombia

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Conociendo CX One 2.0
 

Conociendo CX One 2.0Online version

Identifica y señala la ubicación de cada herramienta dentro de la imagen de la consola de CX One.

by Jhonathan Fernando Gonzalez Prieto
1 Site 2 Resumen del caso 3 Proceso 4 Número de caso 5 Vista de usuario 6 Historial 7 One Task 8 Bugs 9 Bonificador 10 Excepciones 11 Suscripciones 12 Deribot 13 Propietario del caso 14 Recontactos 15 Derivaciones 16 Casos relacionados 17 Flujo asistido 18 Buscador de soluciones 19 Conversación con Verdi 20 ID del usuario 21 Nombre del usuario 22 Estado actual del caso 23 Detalle del caso: IDs transaccionales 24 Notificaciones 25 Busscador de casos / users 26 Acciones / Flujo finalizar atención
 
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