Manager
(Wortking in the warehouse, picking orders)
Michell? Michell, can you hear me?
Michell
Yes, Sr! Sorry, I was in aisle 14. The signal is bad there.
Manager
I tried to call you two times.
Michell
Oh, really? I didn't hear my walkie
Manager
Anyway, we have a probelm with order #4521
Michell
What happened, Sr?
Manager
The client called this morning. They said one item was missing from the order you packed yesterday.
Michell
Really? That's strange. I checked the order before I sent it.
Manager
Do you remember what items you picked?
Michell
Yes, I do. I picked three blue boxes, two bags, and one printer cable.
Manager
The client received everything except the printer cable.
Michell
Hmm... maybe I left it on the cart by mistake.
Manager
Did you scan the item?
Michell
I think I did, but I'm ot completely sure.
Manager
Can you go back and check the system?
Michell
Okay... Let me see...
Order #4521... yesterday... aisle 7...
Michell
I scanned the boxes and the scanners, but I don't see the printer cable in the system.
Manager
So maybe you forgot to scan it.
Michell
Yeah, I think that's what happened.
Manager
Did you pack the cable at least?
Michell
I honestly don't remember. Yesterday was really busy.
Manager
Alright. Don't worry. Mistakes happen.
But, can you check aisle 7 and see if the cable is still there?
Michell
Yes. I'll go now.
Asking a Co-Worker for Help
.
Michell
(Go to aisle 7 and sees Lennon)
Hey Lennon, can you help me for a minute?
Lennon
Sure, what happened?
Michell
Yesterday I worked on a bit order, and apparently one item was missing.
Michell
A printer cable from aisle 7.
Lennon
Did you check the packing area?
Michell
Not yet. The manager asked me to check this aisle first.
Lennon
Alright, let's look together.
Come this way.
Michell
Thanks, I appreciate it.
Lennon
No problem, What time did you prepare the order?
Michell
Around 4 p.m, I think.
Lennon
That was a crazy shift. Everybody looked stressed.
Michell
Exactly. We had too many orders yesterday.
Lennon
Wait... Look over there.
Lennon
Next to that cart.
Michell
Oh, yes! that's the cable!
Lennon
Looks like somebody left it there.
Michell
Yeah... I probably forgot to pack it after scanning the boxes.
Lennon
At least we foud it.
Michell
Seriously, Thank you for helping me.
Lennon
Don't worry. It happened to me last week too.
Michell
Sr. I found the missing cable.
Manager
Really? Where was it?
Michell
It was next to a cart in aisle 7
Manager
Good job finding it.
Michell
Thanks. I think I forgot to pack it because yesterday was very busy.
Manager
That's okay, but next time double-check the orders before sending them.
Michell
Yes, of course. I'll be more careful.
Manager
Can you prepare the item for express shipping now?
Michell
Yes, I can do it immediately.
Manager
Perfect. Thank you, Michell.
