Dialogue: Making Hotel Reservations (duodécimo grado - bachillerato

Created by

Nadiuska Rivera

Panama

Player

Accuracy

time

Ali

July 3, 2026

% 100

01:19


Making Hotel ReservationsOnline version This dialogue illustrates a standard professional interaction between a hotel receptionist and a guest making a room reservation. It covers the entire booking process from start to finish, including the selection of dates, room preferences, pricing, payment details, and special anniversary requests. The conversation highlights essential hospitality communication skills, such as active listening, confirming details, and addressing customer needs with clear, polite questions. by Nadiuska Rivera Receptionist Nadiuska Thank you for calling Casa Palma Boutique Hotel. My name is Nadiuska. How may I assist you today? Guest Adir Vance Hello, Nadiuska! I would like to make a room reservation for next month, please. Receptionist Nadiuska I would be happy to help you with that. What are the exact check-in and check-out dates for your stay? Guest Adir Vance I am planning to arrive on August 12th and leave on August 16th. Receptionist Nadiuska Perfect, that's a four-night stay. How many adults and children will be staying in the room? Guest Adir Vance It will just be for two adults—my wife and myself. Receptionist Nadiuska Excellent. What type of room would you prefer?. We have Deluxe King Rooms with an ocean view or Standard Queen Rooms facing our tropical garden. Guest Adir Vance We would love the Deluxe King Room with the ocean view, please. Does that room option come with a private balcony? Receptionist Nadiuska Yes, all of our Deluxe King Rooms feature a private balcony looking directly over the ocean. Guest Adir Vance That sounds wonderful! Could you tell me what the nightly rate is for that specific room? Receptionist Nadiuska Of course. The rate for the Deluxe King Room during those dates is $180 per night, plus local taxes. Would you like me to go ahead and secure this room for you? Guest Adir Vance Yes, please. That rate works perfectly for us. Receptionist Nadiuska Wonderful. To get the booking started, could you please provide your full name and a contact phone number? Guest Adir Vance Yes, my name is Adir Vance, and my phone number is 555-0199. Receptionist Nadiuska Thank you, Mr. Vance. Do you or your wife have any special requirements, allergies, or dietary restrictions we should be aware of? Guest Adir Vance No special requirements, but it is my wife birthday on the 14th! Is it possible to arrange a small surprise, like a fruit platter or chocolates, in the room upon arrival? Receptionist Nadiuska Absolutely! I will make a special note for our guest services team to arrange a complimentary chocolate platter for her birthday. Will you be arriving by car, or will you need assistance arranging an airport shuttle transfer? Guest Adir Vance We are renting a car at the airport, so we will drive ourselves. Is guest parking included in the room rate, or is there an extra fee? Receptionist Nadiuska On-site parking is completely free and secure for all our registered guests. Now, to finalize and guarantee your reservation, could you please provide a credit card number along with the expiration date? Guest Adir Vance Sure, it’s a Visa card. The number is 4111-2222-3333-4444, and the expiration date is 11/28. Receptionist Nadiuska Perfect, I have successfully authorized the guarantee. Would you like me to send the booking confirmation receipt to your email address? Guest Adir Vance Yes, please send it to adir.vance@email.com. By the way, what time is the standard check-in, and can we request an early check-in if our flight arrives in the morning? Receptionist Nadiuska Standard check-in is at 3:00 PM. I have noted your request for an early check-in; while we cannot guarantee it until the day of arrival, we will do our absolute best to have your room ready early. Guest Adir Vance You have been incredibly helpful, Nadiuska. Thank you so much! Receptionist Nadiuska It is my absolute pleasure! You will receive your confirmation email within the next few minutes. We look forward to welcoming you to Casa Palma in August. Have a wonderful day!

Making Hotel ReservationsOnline version

This dialogue illustrates a standard professional interaction between a hotel receptionist and a guest making a room reservation. It covers the entire booking process from start to finish, including the selection of dates, room preferences, pricing, payment details, and special anniversary requests. The conversation highlights essential hospitality communication skills, such as active listening, confirming details, and addressing customer needs with clear, polite questions.

by Nadiuska Rivera

Receptionist Nadiuska

Thank you for calling Casa Palma Boutique Hotel. My name is Nadiuska. How may I assist you today?

Guest Adir Vance

Hello, Nadiuska! I would like to make a room reservation for next month, please.

Receptionist Nadiuska

I would be happy to help you with that. What are the exact check-in and check-out dates for your stay?

Guest Adir Vance

I am planning to arrive on August 12th and leave on August 16th.

Receptionist Nadiuska

Perfect, that's a four-night stay. How many adults and children will be staying in the room?

Guest Adir Vance

It will just be for two adults—my wife and myself.

Receptionist Nadiuska

Excellent. What type of room would you prefer?. We have Deluxe King Rooms with an ocean view or Standard Queen Rooms facing our tropical garden.

Guest Adir Vance

We would love the Deluxe King Room with the ocean view, please. Does that room option come with a private balcony?

Receptionist Nadiuska

Yes, all of our Deluxe King Rooms feature a private balcony looking directly over the ocean.

Guest Adir Vance

That sounds wonderful! Could you tell me what the nightly rate is for that specific room?

Receptionist Nadiuska

Of course. The rate for the Deluxe King Room during those dates is $180 per night, plus local taxes. Would you like me to go ahead and secure this room for you?

Guest Adir Vance

Yes, please. That rate works perfectly for us.

Receptionist Nadiuska

Wonderful. To get the booking started, could you please provide your full name and a contact phone number?

Guest Adir Vance

Yes, my name is Adir Vance, and my phone number is 555-0199.

Receptionist Nadiuska

Thank you, Mr. Vance. Do you or your wife have any special requirements, allergies, or dietary restrictions we should be aware of?

Guest Adir Vance

No special requirements, but it is my wife birthday on the 14th! Is it possible to arrange a small surprise, like a fruit platter or chocolates, in the room upon arrival?

Receptionist Nadiuska

Absolutely! I will make a special note for our guest services team to arrange a complimentary chocolate platter for her birthday. Will you be arriving by car, or will you need assistance arranging an airport shuttle transfer?

Guest Adir Vance

We are renting a car at the airport, so we will drive ourselves. Is guest parking included in the room rate, or is there an extra fee?

Receptionist Nadiuska

On-site parking is completely free and secure for all our registered guests. Now, to finalize and guarantee your reservation, could you please provide a credit card number along with the expiration date?

Guest Adir Vance

Sure, it’s a Visa card. The number is 4111-2222-3333-4444, and the expiration date is 11/28.

Receptionist Nadiuska

Perfect, I have successfully authorized the guarantee. Would you like me to send the booking confirmation receipt to your email address?

Guest Adir Vance

Yes, please send it to adir.vance@email.com. By the way, what time is the standard check-in, and can we request an early check-in if our flight arrives in the morning?

Receptionist Nadiuska

Standard check-in is at 3:00 PM. I have noted your request for an early check-in; while we cannot guarantee it until the day of arrival, we will do our absolute best to have your room ready early.

Guest Adir Vance

You have been incredibly helpful, Nadiuska. Thank you so much!

Receptionist Nadiuska

It is my absolute pleasure! You will receive your confirmation email within the next few minutes. We look forward to welcoming you to Casa Palma in August. Have a wonderful day!

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Making Hotel Reservations

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Making Hotel ReservationsOnline version

by Nadiuska Rivera

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