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Emociones en Transporte y Servicio

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Emociones en Transporte y Servicio

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About this activity

Gestión emocional y rutas

Created by

psicologo innovagest
psicologo innovagest
Colombia

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Emociones en Transporte y Servicio
 

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Emociones en Transporte y ServicioOnline version

Gestión emocional y rutas

by psicologo innovagest
1

¿Qué habilidad es clave para manejar conflictos entre conductores y coordinadores de ruta?

2

En atención al cliente, ¿qué técnica ayuda a calmar a un usuario molesto?

3

Cuando surge un cambio de ruta, ¿qué debe hacer el operador para mantener la confianza del cliente?

4

¿Qué emoción es más beneficiosa para la toma de decisiones en coordinación de rutas?

5

En un equipo de transporte, ¿cómo se debe gestionar una discrepancia entre horarios y capacidad?

6

¿Qué práctica mejora la atención al cliente durante picos de demanda?

7

Para evitar conflictos, ¿qué deben hacer los supervisores al asignar rutas?

8

En manejo emocional, ¿qué técnica ayuda a recuperar la composión tras una tensión?

9

¿Cuál es una buena práctica de atención al cliente al resolver un retraso?

10

Al evaluar la eficiencia de rutas, ¿qué aspecto emocional debe considerarse?

 
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