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AsterQuiz
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Experiencia del Usuario en Farmacia

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Experiencia del Usuario en Farmacia

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About this activity

Pequeñas acciones que transforman el servicio

Created by

jimmy chacon
jimmy chacon
Costa Rica

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Experiencia del Usuario en Farmacia
 

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Experiencia del Usuario en FarmaciaOnline version

Pequeñas acciones que transforman el servicio

by jimmy chacon
1

¿Qué entendemos por experiencia del usuario?

2

¿Qué momentos de contacto componen la experiencia?

3

¿Qué es un punto de fricción?

4

¿Qué pregunta permite identificar oportunidades de mejora?

5

¿Qué estructura puede utilizarse para instrucciones administrativas más claras?

6

¿Qué se recomienda para evitar falsas promesas?

7

¿Cuáles son los cuatro momentos básicos de atención?

8

¿Qué debe hacer el técnico cuando la consulta requiere criterio profesional de salud?

9

¿Qué diferencia hay entre Informar, Orientar y Recomendar?

10

¿Qué caracteriza una atención de calidad?

11

¿Qué significa R.I.A.C.?

12

¿Qué hacer si una consulta excede el rol técnico?

 
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