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Desafío de Atención al Cliente Farmacéutico

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Desafío de Atención al Cliente Farmacéutico

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About this activity

40 preguntas en 10

Created by

Yuri Duque Herazo
Yuri Duque Herazo
Colombia

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Desafío de Atención al Cliente Farmacéutico
 

AsterQuiz

Desafío de Atención al Cliente FarmacéuticoOnline version

40 preguntas en 10

by Yuri Duque Herazo
1

Qué significa humanizar el servicio farmacéutico?

2

En HEART para resolver conflictos, qué significa la letra H?

3

Cuál es el primer paso del protocolo SPIKES adaptado a farmacia?

4

Qué diferencia a cliente y atención al cliente?

5

¿Cómo se manifiesta la barrera de sobrecarga de trabajo en la farmacia?

6

Qué frase es adecuada para resolver conflictos en atención al cliente?

7

Qué recuerda realmente el paciente según la Regla de oro en farmacia?

8

Cuáles son los 4 pilares del servicio personalizado?

9

Qué herramienta se recomienda para un paciente que no entiende su tratamiento?

10

Qué caracteriza la comunicación clara en la atención al cliente?

 
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