New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
AsterQuiz
AsterQuiz

Building Rapport in BPO

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Building Rapport in BPO

AsterQuiz

Played 17 %Accuracy 48 Average time 03:22
Create copy

About this activity

Play about building rapport in BPO

Created by

Natalia Duncan
Natalia Duncan
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Building Rapport in BPO
 

AsterQuiz

Building Rapport in BPOOnline version

Play about building rapport in BPO

by Natalia Duncan
1

A furious caller says, "Your system always breaks and steals my money!" What is the best active listening response?

2

Why is overusing a customer’s name bad for rapport with American callers?

3

What happens when an agent says, "That’s Tier 2’s job, so I can’t help you"?

4

When should you use small talk with an American customer?

5

What is the danger of saying "To be honest with you..." on a call?

6

Why are casual phrases like "No worries!" risky with an angry corporate client?

7

What is the main difference between sympathy and empathy in customer service?

8

What does customer effort reduction mean in rapport building?

9

What is the standard for long holds to keep customer trust?

10

Why does high rapport lower operational costs for a BPO client?

11

How does a smile transfer over a phone line?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.