AsterQuiz: Diary Dives 101


AsterQuiz Diary Dives 101Online version Can You Read Between the (Diary) Lines? by ISG Call Center 1 What is the first thing you put in your diary? a Your phone number b Phone number you are calling c Dialpad details 2 What is the last thing that goes in your diary entry? a Escalation when necessary followed by Dialpad information b Dialpad information c Dialpad information followed by escalation when necessary 3 When needing assistance understanding a PLID who do you reach out to? a Yourself b The provider c Your assigned training buddy or team lead 4 What is the escalation description box used for? a To tell the appropriate team what needs to be done with the escalation b Nothing. Its just for looks! c To write your notes in 5 Once you start your first PLID what 3 things do you do? a Read the PLID #, DOB, subjects name b Read the Header, Record Instruction, Diary History c Read the provider name, phone number, location 6 When starting a new PLID, what is the first thing you do after reviewing the record instructions? a Read the diary history b Read the escalation types c Call the provider 7 What is a key piece of information to get while on the phone with the provider? a How long the call took b The name of the person you spoke with c How long the call took 8 What is a SRL? a Status Response Letter b Specific Record Letter c Status Request Letter 9 If a provider tells you that the records or an invoice was sent, what follow up questions should you ask? a How do they like their toast? b Nothing, escalate to find the documents. c Where, when, how, to whom did you send the documents to? 10 What does WFH folder mean? a Weekly Files for Hospitals Folder b Workers Filing Home Folder c Work From Home Folder 11 What is a status 80? a A subpoena. b An attestation. c An authorization. 12 What is a status 11? a An attestation. b A subpoena. c An authorization. 13 What is a status 82? a A subpoena with a payment made b An authorization with a payment made c A request that ends in a 2 14 What is a POA? a PLID Outlook Assistant b Presidential Official Authorization c Power Of Attorney 15 What is a LOR? a Legal Overview Readings b Letter of Representation c Lobotomy Oral Report 16 If you see "PP OK" in the diary history, what does this mean? a Professional Power was approved b Prepayment was approved c Power Points have been activated 17 What does "auth" mean? a Authorization b Authentic c Author 18 What does "sub" mean? a Submarine b Subliminal c Subpoena 19 If a diary states "Request added to WFH folder to be mailed" or "Mailed Request" what does that mean? a That a status letter only has been mailed. b That the request packet has been resent to the address on file. c That the request packet needs to be be mailed. 20 If an issue was previously escalated correctly but hasn't been addressed, when is it appropriate to escalate it again? a On Friday mornings. b Never, we do not re-escalate. c A month after the issue was escalated

1

What is the first thing you put in your diary?

a

Your phone number

b

Phone number you are calling

c

Dialpad details

2

What is the last thing that goes in your diary entry?

a

Escalation when necessary followed by Dialpad information

b

Dialpad information

c

Dialpad information followed by escalation when necessary

3

When needing assistance understanding a PLID who do you reach out to?

a

Yourself

b

The provider

c

Your assigned training buddy or team lead

4

What is the escalation description box used for?

a

To tell the appropriate team what needs to be done with the escalation

b

Nothing. Its just for looks!

c

To write your notes in

5

Once you start your first PLID what 3 things do you do?

a

Read the PLID #, DOB, subjects name

b

Read the Header, Record Instruction, Diary History

c

Read the provider name, phone number, location

6

When starting a new PLID, what is the first thing you do after reviewing the record instructions?

a

Read the diary history

b

Read the escalation types

c

Call the provider

7

What is a key piece of information to get while on the phone with the provider?

a

How long the call took

b

The name of the person you spoke with

c

How long the call took

8

What is a SRL?

a

Status Response Letter

b

Specific Record Letter

c

Status Request Letter

9

If a provider tells you that the records or an invoice was sent, what follow up questions should you ask?

a

How do they like their toast?

b

Nothing, escalate to find the documents.

c

Where, when, how, to whom did you send the documents to?

10

What does WFH folder mean?

a

Weekly Files for Hospitals Folder

b

Workers Filing Home Folder

c

Work From Home Folder

11

What is a status 80?

a

A subpoena.

b

An attestation.

c

An authorization.

12

What is a status 11?

a

An attestation.

b

A subpoena.

c

An authorization.

13

What is a status 82?

a

A subpoena with a payment made

b

An authorization with a payment made

c

A request that ends in a 2

14

What is a POA?

a

PLID Outlook Assistant

b

Presidential Official Authorization

c

Power Of Attorney

15

What is a LOR?

a

Legal Overview Readings

b

Letter of Representation

c

Lobotomy Oral Report

16

If you see "PP OK" in the diary history, what does this mean?

a

Professional Power was approved

b

Prepayment was approved

c

Power Points have been activated

17

What does "auth" mean?

a

Authorization

b

Authentic

c

Author

18

What does "sub" mean?

a

Submarine

b

Subliminal

c

Subpoena

19

If a diary states "Request added to WFH folder to be mailed" or "Mailed Request" what does that mean?

a

That a status letter only has been mailed.

b

That the request packet has been resent to the address on file.

c

That the request packet needs to be be mailed.

20

If an issue was previously escalated correctly but hasn't been addressed, when is it appropriate to escalate it again?

a

On Friday mornings.

b

Never, we do not re-escalate.

c

A month after the issue was escalated

#	Player	Accuracy	time
1	Allison Lindenbaum September 1, 2026	% 20	03:31
2	Neciy Phillips September 1, 2026	% 5	02:16

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Diary Dives 101

AsterQuiz

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