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Kuis Materi Kombis dan CS Bab 1

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Kuis Materi Kombis dan CS Bab 1

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Review materi bab 1

Created by

Anisa Safitri Setiawan
Anisa Safitri Setiawan
Indonesia

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Kuis Materi Kombis dan CS Bab 1
 

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Kuis Materi Kombis dan CS Bab 1Online version

Review materi bab 1

by Anisa Safitri Setiawan
1

Seorang customer service menjelaskan syarat pengembalian barang melalui telepon dengan suara yang sangat pelan sehingga pelanggan sulit mendengarnya. Hambatan komunikasi yang terjadi adalah ....

2

Laporan kegiatan harus runtut, terstruktur, jelas, dan mudah dimengerti pembaca. Prinsip komunikasi bisnis apa itu?

3

Kalimat bertele-tele membuat pesan tidak efektif. Prinsip komunikasi mana yang belum diterapkan?

4

Brosur seminar mencantumkan tanggal, lokasi, pembicara, biaya, dan cara daftar. Ini contoh penerapan prinsip apa?

5

Penggunaan bahasa formal dengan atasan dan santai dengan rekan kerja menunjukkan penerapan prinsip apa?

6

Sebuah akun media sosial toko mengunggah tulisan "Promo spesial bulan ini!" tanpa mencantumkan jenis produk, besaran diskon, maupun periode berlakunya. Kekurangan utama komunikasi tersebut adalah ....

7

HR membagikan data gaji ke grup tidak relevan. Prinsip etika komunikasi mana yang dilanggar?

8

Teori etika yang menilai tindakan berdasarkan kewajiban disebut?

9

Saat pelanggan bingung mencari rak, lalu petugas CS segera menghampiri dan bertanya apa yang bisa dibantu.Konsep 3A bagian mana yang diterapkan?

10

Pelanggan kecewa karena cacat barang, petugas menawarkan penggantian atau dana. Contoh penerapan apa?

11

Pelayanan prima yang membuat pelanggan kembali berarti meningkatkan apa bagi perusahaan?

12

Menjelaskan promo dengan tatapan mata dan nada suara jelas tergolong standar CS pada aspek apa?

 
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