Memory Game 7Ps of Delivering Customer Value (3 out of 7)Online version Revision on how to create value through three of the 7Ps - Product & Services, Process and People. by Thiang Wong Salesperson pulls up brochure on personal laptop for client to browse through. Quotation is filled in online and sent to client through email immediately for client review. Employee has many years of professional experience, and is able to recommend suitable product or service. Value through People Value through Process Provide after sales service and defect warranty Value through Product Value through People Value through Process Value through Product