DIALOGUE 2ESOOnline version SHOPPING SITUATION by Esteban Montesinos CUSTOMER Hello. I’d like to return this DVD. Can I have a refund, please? SHOP ASS OK. What’s the problem with it? CUSTOMER Well, I’m a bit annoyed. I bought it last week and I tried to watch it, but it doesn’t work. SHOP ASS I’m really sorry about that. Have you got your receipt? CUSTOMER Yes, here it is. SHOP ASS Did you pay with cash? CUSTOMER Yes SHOP ASS Here you go. That’s a refund of £9.99.