Matching Pairs Chapter 11 TermsOnline version You will see five terms used to describe characteristics of performance support interventions. Match the characteristic to its best definition. This quiz is adapted from: Van, Tiem, Darlene, et al. Fundamentals of Performance Improvement : Optimizing Results Through People, Process, and Organizations, Center for Creative Leadership, 2012. by Buenas Semillas Academy 1 Interactivity 2 Intuitiveness 3 Integration 4 Immediacy 5 Individualization provides guidance even if the user has minimal or no prior learning or experience. offers on-demand access to tools, information, advice, training, communication, and so forth presents a seamless union of people, process, and devices. supports needs of novices, competent performers, and experts at the individual, group, or organizational level opens a "dynamic dialogue" between user and performance support tool