Effective CommunicationOnline version Match the description to the effective communication skill by Lauren O'Brian 1 Nonverbal Communication 2 Verbal Communication 3 Written Communication 4 Effective Listening 5 Emotional Attunement (Feelings) Can serve as a substitution for spoken words Can repeat the message the person is making verbally Complements one's spoken words May contradict one's spoken words Can provide verbal support for spoken message Involves asking open-ended questions Involves asking for additional details, examples, thoughts, etc Paraphrasing or restating what you have heard Describing what you are hearing to check your perceptions Clarifying agreement and summarizing discussion Important to keep this clear, concise, and simple Consider who you are writing to Important to be clear with abbreviations Do not copy or forward a message without permission from sender Reply within the e-mail thread when necessary Involves focusing on the speaker Creating a receptive listening environment Avoid interrupting and being judgmental Can impact our ability to communicate effectively Can affect how we understand others and how others understand us Helps you understand yourself and others and gain insight into the message behind your communication
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