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Video Quiz
Video Quiz

ATENCIÓN AL CLIENTE

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ATENCIÓN AL CLIENTE

Video Quiz

EN EL VÍDEO OBSERVAMOS DIFERENTES MODOS DE ACTUAR ANTE UN CLIENTE CONFLICTIVO

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About Video Quiz
Recommended age: 16 years old
2 times made

Created by

GEMA LAFARGA
GEMA LAFARGA
Spain

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ATENCIÓN AL CLIENTE Online version

EN EL VÍDEO OBSERVAMOS DIFERENTES MODOS DE ACTUAR ANTE UN CLIENTE CONFLICTIVO

by GEMA LAFARGA
1

¿Que actitudes debemos tener para atender correctamente a un cliente?

Respuesta escrita

2

¿Como actuarías ante un cliente que se queja sobre la acidez del vino?

Selecciona una o varias respuestas

3

¿Cómo reaccionarías ante una queja sobre el estado de la comida?

Respuesta escrita

4

Comenta si la actuación del camarero te ha parecido correcta ¿Actuarias de manera diferente?¿Cómo?

Respuesta escrita

Explicación

señalamos las principales actitudes que pensamos que son necesarias para atender a un cliente. Luego vemos si hemos coincidido con las indicadas en el video

Antes de ver el vídeo reflexionamos sobre la reacción que tendríamos