Escalation or Emergency

About this activity

Listen to the dialogue to determine if it is an emergency or an escalation and see if the rep handled the situation correctly.

Created by

Courtney Haynie

United States

Download the paper version to play

Top 10 results

#	Player	Accuracy	time
1	Courtney Haynie October 16, 2020	% 100	00:13
2	Margaret Shuffler August 28, 2020	% 100	00:53
3	Braden Harter July 6, 2021	% 100	01:03
4	Sierra Morlock April 20, 2022	% 100	01:03
5	Hambeezie May 2, 2022	% 100	01:13
6	j January 13, 2022	% 100	01:15
7	Will October 20, 2021	% 100	01:23
8	Sydney Lewis May 7, 2020	% 100	01:33
9	Charles River Conservancy April 15, 2020	% 100	01:39
10	Joshua Phipps March 7, 2022	% 100	01:45

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Escalation or EmergencyOnline version Listen to the dialogue to determine if it is an emergency or an escalation and see if the rep handled the situation correctly. by Courtney Haynie Lindsey Blue Raven Solar, this is Lindsey, how may I help you? Brent Hi Lindsey, my name is Brent I am customer of Blue Raven. Your panels were installed five days ago and there is a roof leak. I have tried to get someone to take care of this, but no one seems to care! I don't understand what is so hard about getting someone out here to fix this problem for me. Lindsey Hi Brent, I am sorry to hear that your roof leak hasn't been fixed. I assure you that I will do everything I can to get this fixed as quickly as possible. I am going to call over to our department that will be able to send someone out to fix this problem. I will let them know the situation and that it is an urgent matter. If you hold on for one moment, I will call over to them and get you to someone who can schedule that service for you as soon as possible. Again, I am sorry that you have had to wait this long and do apologize for any inconveniences it has caused you. Brent Thank you, I do appreciate hearing that someone will personally take care of the roof leak getting fixed. I just feel like no one has been listening to my problem or taking it seriously. I appreciate you making sure this gets done. Lindsey Of course sir, it is my pleasure, I will call over to our Field Service department now and be back with you in a moment. Thank you!

Escalation or EmergencyOnline version

Listen to the dialogue to determine if it is an emergency or an escalation and see if the rep handled the situation correctly.

by Courtney Haynie

Lindsey

Blue Raven Solar, this is Lindsey, how may I help you?

Brent

Hi Lindsey, my name is Brent I am customer of Blue Raven. Your panels were installed five days ago and there is a roof leak. I have tried to get someone to take care of this, but no one seems to care! I don't understand what is so hard about getting someone out here to fix this problem for me.

Lindsey

Hi Brent, I am sorry to hear that your roof leak hasn't been fixed. I assure you that I will do everything I can to get this fixed as quickly as possible. I am going to call over to our department that will be able to send someone out to fix this problem. I will let them know the situation and that it is an urgent matter. If you hold on for one moment, I will call over to them and get you to someone who can schedule that service for you as soon as possible. Again, I am sorry that you have had to wait this long and do apologize for any inconveniences it has caused you.

Brent

Thank you, I do appreciate hearing that someone will personally take care of the roof leak getting fixed. I just feel like no one has been listening to my problem or taking it seriously. I appreciate you making sure this gets done.

Lindsey

Of course sir, it is my pleasure, I will call over to our Field Service department now and be back with you in a moment. Thank you!

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Escalation or Emergency

Dialogue

About this activity

Created by

Download the paper version to play

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Escalation or EmergencyOnline version

by Courtney Haynie

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