1
helps an organisation keep staff informed regularly (e.g. monthly or quarterly) about matters of interest. It may also be referred to as an in-house journal or company magazine.
2
offers a plan to solve a problem. It aims to persuade readers to accept a plan so that the problem can be solved through certain measures.
3
can be distributed to many people at the same time, in hard or soft copies.
4
is a written record of what was said in a meeting.
5
is very commonly used for external communication, e.g. enquiry5, reply, complaint. Standard rules in formatting and style are followed.
6
is a written or printed announcement usually stuck on a board.
7
is often used to present the results of an investigation. It has a pre-defined structure with independent sections and usually includes unbiased conclusions and recommendations.
8
is sent over the Internet. It can be written in a formal, semi-formal or informal style.
9
is from one person or department to another within the same organisation. It serves many purposes e.g. providing information, requesting decisions/action. Some organisations use pre-printed stationery for it.
10
is sent out via a facsimile machine. It is often printed on a special form with the addressee’s and sender’s names at the top.
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