Matching Pairs B5L18Online version Book 5 Lesson 18 by Carolina Bolyhos 1 Ask the caller to wait. 2 Ask the switchboard operator to connect you with someone. 3 Let the caller know you couldn’t understand his/her name. 4 Name the person you want to speak to. 5 Ask for your caller’s name. 6 The phone is ringing. Answer it. 7 Give the caller the number of Personnel office. 8 The caller asks for you. Indicate that you’re on the line. 9 Ask if the caller wants to leave some information for someone. 10 Ask when the person you want to speak to will be available. 11 Tell the caller your boss isn’t in the office. 12 End the call politely. Speaking. It’s extension 291. May I take a message? Hold the line, please. Who’s calling please? Could you put me through to …, please? May I speak to …, please? Oxford, 26431, Cambridge Hotel. Good morning. I’m sorry, he/she is not here at the moment. Sorry. I didn’t catch your name. When can I reach him/her? Thank you for calling. Goodbye.
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