Matching Pairs B5L18Online version Book 5 Lesson 18 by Carolina Bolyhos 1 Let the caller know you couldn’t understand his/her name. 2 Ask when the person you want to speak to will be available. 3 The caller asks for you. Indicate that you’re on the line. 4 Give the caller the number of Personnel office. 5 End the call politely. 6 Tell the caller your boss isn’t in the office. 7 Ask if the caller wants to leave some information for someone. 8 Name the person you want to speak to. 9 Ask the caller to wait. 10 Ask the switchboard operator to connect you with someone. 11 The phone is ringing. Answer it. 12 Ask for your caller’s name. Sorry. I didn’t catch your name. Could you put me through to …, please? Thank you for calling. Goodbye. I’m sorry, he/she is not here at the moment. Speaking. When can I reach him/her? It’s extension 291. Hold the line, please. Who’s calling please? May I take a message? Oxford, 26431, Cambridge Hotel. Good morning. May I speak to …, please?
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