Matching Pairs B5L18Online version Book 5 Lesson 18 by Carolina Bolyhos 1 The caller asks for you. Indicate that you’re on the line. 2 Tell the caller your boss isn’t in the office. 3 Ask when the person you want to speak to will be available. 4 Ask the switchboard operator to connect you with someone. 5 Name the person you want to speak to. 6 Ask if the caller wants to leave some information for someone. 7 Ask the caller to wait. 8 Let the caller know you couldn’t understand his/her name. 9 Give the caller the number of Personnel office. 10 Ask for your caller’s name. 11 The phone is ringing. Answer it. 12 End the call politely. Hold the line, please. May I take a message? Oxford, 26431, Cambridge Hotel. Good morning. I’m sorry, he/she is not here at the moment. Thank you for calling. Goodbye. Speaking. May I speak to …, please? Sorry. I didn’t catch your name. When can I reach him/her? Could you put me through to …, please? It’s extension 291. Who’s calling please?
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