Matching Pairs B5L18Online version Book 5 Lesson 18 by Carolina Bolyhos 1 Ask the switchboard operator to connect you with someone. 2 Tell the caller your boss isn’t in the office. 3 Give the caller the number of Personnel office. 4 End the call politely. 5 Ask the caller to wait. 6 The caller asks for you. Indicate that you’re on the line. 7 Let the caller know you couldn’t understand his/her name. 8 The phone is ringing. Answer it. 9 Ask for your caller’s name. 10 Ask if the caller wants to leave some information for someone. 11 Name the person you want to speak to. 12 Ask when the person you want to speak to will be available. Who’s calling please? Could you put me through to …, please? It’s extension 291. Thank you for calling. Goodbye. Speaking. Sorry. I didn’t catch your name. Oxford, 26431, Cambridge Hotel. Good morning. May I take a message? Hold the line, please. When can I reach him/her? I’m sorry, he/she is not here at the moment. May I speak to …, please?
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