Matching Pairs PreTest Culture and DiversityOnline version Mrs. Bush by Ashlynn Bush 1 Active Listening includes 2 Generalizations 3 When a patient complains you should: 4 Four steps to building trust 5 Stereotype 6 Culture 7 Biases 8 Another name for patients 9 Characteristics of Socioeconomic Status 10 Empathy a system of shared attitudes, values, and beliefs of a particular group or society - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment eye contact nodding not interrupting Education Income Occupation Empathy Respect Genuine Active listening Customers The ability to understand someone else's feelings Apologize Ask clarifying questions Try to see things from your patient's point of view made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. feelings that lead to certain behaviors and treatment of others, can be unintentional
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