Fill in the Blanks Transition of CareOnline version Fill-in the blanks to complete the Transition of Care workflow process. by Sonia R Lundy 1 5 Note ICT post 3 progression 3 PGA date Due notification 3 reason TruCare needs attempts change Member admitting significant disease SharePoint update 1 reason Upon receipt of the Assessment Hospitalized task , the Complete Care manager will outreach the admitting facility discharge planner within business days . To document the outreach , the care manager will select as the for contact . The care manager will document a summary of the discussion in an Interdisciplinary Team ( ICT ) . The discussion summary must include the name of the person speaking with the care manager , contact number , details of any discharge , and potential discharge . The discharge planner confirms discharge is scheduled for Monday , 3 / 15 / 2021 . The care manager must contact the member within days - discharge . Care managers are aware they must initiate a total of outreach within business days post - discharge . On Thursday , 3 / 18 / 21 , the care manager made successful contact with the member . The care manager must the care plan to include at minimum PGA specific to Transition of Care / ER , document the conversation and care plan toward goals in the care plan note , and educate the member on management and red flags . To meet the minimum Quality Assurance , the care manager must ensure the care plan note states the for admission , ONE Transition of Care must relate to the diagnosis in a SMART Goal format , and the PGAs in must match the PGAs in . The care manager must remember to complete and document if the member was assessed for a in condition .