Matching Pairs A phone call from a customerOnline version British Council B1 - Listening Preparation Task by Jason Fidler 1 …… a regulation 2 …… an extension 3 …… an exception 4 …… payment terms 5 …… delivery confirmation 6 …… an invoice 7 …… to appreciate 8 …… cash flow when more time is allowed for something the conditions of when a customer should make payment a document which shows how much a customer has to pay, for what and by when an official or organisational rule when something doesn’t follow the usual rule to show someone you are grateful for something they have done proof that a delivery has been made the timing and amount of money coming in and going out of a company