Matching Pairs EmailOnline version Parts of an email by Dayanna Parra 1 Dear Sir/Madam, 2 I am going to return the original watch. Could you please send me the watch that is in the photo on the website, and the presentation box, as soon as possible? 3 I'm very disappointed about this because I am planning to give the watch to my girlfriend as a birthday present. 4 I recently ordered a running watch from your online store. 5 I received it this morning, but it is completely different from the photo on the website. It is a different colour and a different shape. Also, the website says that it comes with "a beautiful presentation box". I didn't receive the box. 6 Yours faithfully, 7 Jakub Malek 8 Re: order number 3809TC Closing email Giving background information Signature Explaining the problem Greeting Saying what you want to happen next Subject Expressing disappointment