Matching Pairs EmailOnline version Parts of an email by Dayanna Parra 1 Jakub Malek 2 Yours faithfully, 3 I received it this morning, but it is completely different from the photo on the website. It is a different colour and a different shape. Also, the website says that it comes with "a beautiful presentation box". I didn't receive the box. 4 I recently ordered a running watch from your online store. 5 I'm very disappointed about this because I am planning to give the watch to my girlfriend as a birthday present. 6 Dear Sir/Madam, 7 I am going to return the original watch. Could you please send me the watch that is in the photo on the website, and the presentation box, as soon as possible? 8 Re: order number 3809TC Giving background information Signature Expressing disappointment Closing email Explaining the problem Subject Greeting Saying what you want to happen next