Matching Pairs EmailOnline version Parts of an email by Dayanna Parra 1 Jakub Malek 2 I received it this morning, but it is completely different from the photo on the website. It is a different colour and a different shape. Also, the website says that it comes with "a beautiful presentation box". I didn't receive the box. 3 Re: order number 3809TC 4 I am going to return the original watch. Could you please send me the watch that is in the photo on the website, and the presentation box, as soon as possible? 5 I'm very disappointed about this because I am planning to give the watch to my girlfriend as a birthday present. 6 Yours faithfully, 7 Dear Sir/Madam, 8 I recently ordered a running watch from your online store. Signature Closing email Greeting Expressing disappointment Giving background information Subject Saying what you want to happen next Explaining the problem