Matching Pairs EmailOnline version Parts of an email by Dayanna Parra 1 I'm very disappointed about this because I am planning to give the watch to my girlfriend as a birthday present. 2 I received it this morning, but it is completely different from the photo on the website. It is a different colour and a different shape. Also, the website says that it comes with "a beautiful presentation box". I didn't receive the box. 3 Jakub Malek 4 Re: order number 3809TC 5 I am going to return the original watch. Could you please send me the watch that is in the photo on the website, and the presentation box, as soon as possible? 6 I recently ordered a running watch from your online store. 7 Yours faithfully, 8 Dear Sir/Madam, Subject Closing email Giving background information Greeting Explaining the problem Saying what you want to happen next Signature Expressing disappointment