Matching Pairs Bus Comm-Ch 2 TermsOnline version Terms for Ch 2 by Kerri Stegman 1 empathic listening 2 discriminative listening 3 matrixed teams 4 ghosted / ghosting 5 collaborative overload 6 mindful 7 virtual meetings 8 close-ended questions 9 humility 10 cyberbullying 11 empathy 12 groupthink 13 soft skills 14 critical listening 15 social loafing 16 hard skills 17 open-ended questions 18 virtual teams 19 desk rage A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Faulty decision-making processes by team members who are overly eager to agree with one another. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. A team member taking advantage of a group by collaborating very little Meetings of remote and dispersed team members facilitated by communication technology. Evasive behavior by people who seem to“disappear” and stop communicating. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Active listening when we sincerely strive to understand others’ viewpoints. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Being fully present, a prerequisite for active and empathic listening. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. An interview question that requires a more detailed response than a simple yes or no. The technical skills in a worker’s field. Extreme outbursts or violent anger in the workplace. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. A question requiring a choice among set answers. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground.
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