Matching Pairs Bus Comm-Ch 2 TermsOnline version Terms for Ch 2 by Kerri Stegman 1 empathic listening 2 close-ended questions 3 empathy 4 groupthink 5 desk rage 6 soft skills 7 cyberbullying 8 hard skills 9 open-ended questions 10 collaborative overload 11 matrixed teams 12 critical listening 13 virtual meetings 14 mindful 15 virtual teams 16 humility 17 ghosted / ghosting 18 discriminative listening 19 social loafing The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Faulty decision-making processes by team members who are overly eager to agree with one another. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Meetings of remote and dispersed team members facilitated by communication technology. A team member taking advantage of a group by collaborating very little An interview question that requires a more detailed response than a simple yes or no. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Extreme outbursts or violent anger in the workplace. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. The technical skills in a worker’s field. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Active listening when we sincerely strive to understand others’ viewpoints. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. A question requiring a choice among set answers. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Evasive behavior by people who seem to“disappear” and stop communicating. Being fully present, a prerequisite for active and empathic listening.
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