Matching Pairs Bus Comm-Ch 2 TermsOnline version Terms for Ch 2 by Kerri Stegman 1 virtual meetings 2 humility 3 mindful 4 hard skills 5 open-ended questions 6 empathic listening 7 critical listening 8 social loafing 9 close-ended questions 10 soft skills 11 groupthink 12 empathy 13 ghosted / ghosting 14 virtual teams 15 matrixed teams 16 discriminative listening 17 collaborative overload 18 cyberbullying 19 desk rage The technical skills in a worker’s field. Active listening when we sincerely strive to understand others’ viewpoints. Meetings of remote and dispersed team members facilitated by communication technology. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. Being fully present, a prerequisite for active and empathic listening. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Evasive behavior by people who seem to“disappear” and stop communicating. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. An interview question that requires a more detailed response than a simple yes or no. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Faulty decision-making processes by team members who are overly eager to agree with one another. A question requiring a choice among set answers. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Extreme outbursts or violent anger in the workplace. A team member taking advantage of a group by collaborating very little
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