Matching Pairs Bus Comm-Ch 2 TermsOnline version Terms for Ch 2 by Kerri Stegman 1 ghosted / ghosting 2 cyberbullying 3 critical listening 4 humility 5 hard skills 6 open-ended questions 7 groupthink 8 discriminative listening 9 empathy 10 desk rage 11 mindful 12 virtual meetings 13 empathic listening 14 matrixed teams 15 soft skills 16 virtual teams 17 collaborative overload 18 close-ended questions 19 social loafing A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Extreme outbursts or violent anger in the workplace. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Active listening when we sincerely strive to understand others’ viewpoints. A question requiring a choice among set answers. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. An interview question that requires a more detailed response than a simple yes or no. Evasive behavior by people who seem to“disappear” and stop communicating. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Faulty decision-making processes by team members who are overly eager to agree with one another. Meetings of remote and dispersed team members facilitated by communication technology. Being fully present, a prerequisite for active and empathic listening. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. The technical skills in a worker’s field. A team member taking advantage of a group by collaborating very little The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message.
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