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PI weekly activity 03.24

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    Andrea Goretty
    Andrea Goretty
    06:47
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    Maria L Cifuentes
    Maria L Cifuentes
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    David A Estrada
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    Jenn Guzman
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    Michelle Sarazua
    Michelle Sarazua
    08:00
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    Natalin Jeronimo
    09:19
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PI weekly activity 03.24Online version

Let's make a refresher

by Supervisores PI
1

shipper's notification consignee's review miscellaneous unintended

In the folder we leave only information for any notificatio n

2

phone number action from agent movement consignee shipper call tracking work history

In expert search we check the last or scan available for the package

3

unintended Access Point Center response consignee's shipper's

In miscellaneous folder we document consignee's contac t

4

expert still waive searches PM Log check reschedule

In process we simulate both calls and we perfom .

5

Driver UTC consignee reschedule CAR SAR release missed signature POD

When we are not able to reach in a investigation , we should close it as .

6

signatures lost documents POD package

We attach whenever the gets delivered after investigation is create d

7

misdelivery driver release addres discrepancy of name addressed denial signature

In a we have the signature button available , package is delivered as and there is a of who received the package . . . .

8

misdelivered different same discrepancy address missed signature

In an zip codes are not the same and belong to centers .

9

missed signature misdelivery investigation available signature name denial of signature not

In a investigation package is delivered as addressed with a name on it but button is .

10

consignee's same DFU unintended cnee's next before Loss shipper's

We simulate call when in a investigation the consignee creates the investigation the day you work on it .

11

always previous incorrect original address discrepancy names missed signature misdelivery not

In a the delivery address is the same as the one and street number and / or name are , the apt , suite , unit # is missing or added to the address provided by the shipper .

12

Loss reschedule eligibility date claim email package POD DFU's


We send investigation to still check because of the dat e

13

DFU DFU not available to still check never always loss notification

In a investigation we send to shipper when email is available

14

DFU investigation less 6163 6167 more 6151 DFU lost package 6165

We send form to shipper and to consignee when we have a investigation with $100 . 00 or .

15

tracking work history work status closed continued

Looking at section we check how the investigation will be .