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PI weekly activity 03.24

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    Andrea Goretty
    Andrea Goretty
    06:47
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    Peter de Leon
    Peter de Leon
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    Maria L Cifuentes
    Maria L Cifuentes
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    David A Estrada
    David A Estrada
    10:34
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    Jenn Guzman
    06:34
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    Michelle Sarazua
    Michelle Sarazua
    08:00
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    Natalin Jeronimo
    09:19
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PI weekly activity 03.24Online version

Let's make a refresher

by Supervisores PI
1

miscellaneous notification review unintended consignee's shipper's

In the folder we leave only information for any notificatio n

2

tracking consignee action from agent work history call phone number movement shipper

In expert search we check the last or scan available for the package

3

shipper's unintended Access Point Center response consignee's

In miscellaneous folder we document consignee's contac t

4

waive expert check still reschedule PM Log searches

In process we simulate both calls and we perfom .

5

SAR missed signature UTC POD reschedule CAR release consignee Driver

When we are not able to reach in a investigation , we should close it as .

6

documents signatures POD package lost

We attach whenever the gets delivered after investigation is create d

7

name signature addres discrepancy driver release denial misdelivery of addressed

In a we have the signature button available , package is delivered as and there is a of who received the package . . . .

8

different same address misdelivered missed signature discrepancy

In an zip codes are not the same and belong to centers .

9

missed misdelivery signature name denial of signature not investigation signature available

In a investigation package is delivered as addressed with a name on it but button is .

10

consignee's next DFU unintended cnee's Loss same before shipper's

We simulate call when in a investigation the consignee creates the investigation the day you work on it .

11

previous address discrepancy names misdelivery missed signature incorrect not always original

In a the delivery address is the same as the one and street number and / or name are , the apt , suite , unit # is missing or added to the address provided by the shipper .

12

reschedule DFU's package email eligibility Loss POD date claim


We send investigation to still check because of the dat e

13

notification DFU DFU loss always to still check not available never

In a investigation we send to shipper when email is available

14

less 6163 6165 DFU package lost more DFU investigation 6167 6151

We send form to shipper and to consignee when we have a investigation with $100 . 00 or .

15

work history tracking status continued closed work

Looking at section we check how the investigation will be .