Matching Pairs Replacing Sentences Game Basic Customer Service Training (D)Online version Match sentences with the more customer-friendly equivalents. by Josh W 1 Nice talking to you. 2 I am putting it in the post today, so you will probably get it next week. 3 I have no idea, so I really don't know what to tell you, 4 I will give you a ring sometime tomorrow. 5 Wait, I need to write that down. 6 I wrote it down, thanks. 7 What's your name? Let's go over it again to be sure of details. One moment please. I will just make a note of that. May I have your name, please? I will get back to you at about 11 AM, Is that ok? I will be glad to send this out to you today. You should receive it by Tuesday. I appreciate you taking the time to call today. I will check on that information and call you back in 30 minutes.