Matching Pairs Customer-focused Sentences Game Basic Customer Service TrainingOnline version Improve the agent’s language with the sentences above by Josh W 1 Thanks, Mr. Norman. Need some help today? 2 Maybe sometime next week. I've got another call coming, so bye now? 3 Please speak up. I can't understand your name. 4 The latest what? 5 Fine. I've got that. Anything else? 6 Good. Now I need your address. 7 Ok, how many packages do you want? How may I help you today? How many packages would you like? I am sorry I didn't quite understand that. You should receive it by Tuesday. If you haven't got it by then, please call me. Thank you. Could I have your address? Thank you. Can I help you with anything else? I am afraid I didn't catch that. Could you speak up a bit, please?