Matching Pairs Customer-focused Sentences Game Basic Customer Service TrainingOnline version Improve the agent’s language with the sentences above by Josh W 1 Ok, how many packages do you want? 2 Thanks, Mr. Norman. Need some help today? 3 Good. Now I need your address. 4 The latest what? 5 Fine. I've got that. Anything else? 6 Please speak up. I can't understand your name. 7 Maybe sometime next week. I've got another call coming, so bye now? You should receive it by Tuesday. If you haven't got it by then, please call me. Thank you. Thank you. Can I help you with anything else? I am sorry I didn't quite understand that. How may I help you today? Could I have your address? I am afraid I didn't catch that. Could you speak up a bit, please? How many packages would you like?