Patient Contact Point Program
How many arts in the coommunication prcess?
Patient Contact Representative
Patient Relations Program
primary goal is to help resolve patients complaints and problems through patient intervention and negotiations.
a subset of the Patient Relations Programs, ensures an effective means of resolving such issues before the patiens leaves the facility.
appointed in writing by the commanding officer and have their picture posted at the front dsek or in the reception area visible to all patients.
4-the sender, the message, the receiver, feedback.
