Matching Pairs Patients Programs in the Health Care / pg 42 HCB 101Online version Programs relating to patients in the healthcare setting by uyen pham 1 How many arts in the coommunication prcess? 2 Patient Contact Point Program 3 Patient Relations Program 4 Patient Contact Representative 4-the sender, the message, the receiver, feedback. a subset of the Patient Relations Programs, ensures an effective means of resolving such issues before the patiens leaves the facility. primary goal is to help resolve patients complaints and problems through patient intervention and negotiations. appointed in writing by the commanding officer and have their picture posted at the front dsek or in the reception area visible to all patients.
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