Matching Pairs Patients Programs in the Health Care / pg 42 HCB 101Online version Programs relating to patients in the healthcare setting by uyen pham 1 Patient Relations Program 2 Patient Contact Point Program 3 Patient Contact Representative 4 How many arts in the coommunication prcess? a subset of the Patient Relations Programs, ensures an effective means of resolving such issues before the patiens leaves the facility. appointed in writing by the commanding officer and have their picture posted at the front dsek or in the reception area visible to all patients. primary goal is to help resolve patients complaints and problems through patient intervention and negotiations. 4-the sender, the message, the receiver, feedback.
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