Dead Air
Call Ownership
Voice Tone
Personally Accusing
Call Close
Face Noises
Avoiding Escalations
Greeting
Hold Technique
Delivering Bad News in a Positive Way
One moment while I...
Heavy sighs
Wishing them away
Call the customer back to the phone
You didn't send in the order
Heavy obligating
Thank you for calling ICU Medical
Final offer
Great time to use the customer's name
Negative