Matching Pairs Soft Skills MatchingOnline version Match the action to the soft skill by Victoria Sorensen 1 Hold Technique 2 Face Noises 3 Delivering Bad News in a Positive Way 4 Greeting 5 Voice Tone 6 Personally Accusing 7 Dead Air 8 Call Ownership 9 Avoiding Escalations 10 Call Close Final offer Wishing them away You didn't send in the order Heavy obligating Thank you for calling ICU Medical Negative Call the customer back to the phone Heavy sighs Great time to use the customer's name One moment while I...