Memory Game Marketing 2.0 Pt 2Online version Unit 2.0 by Melinda Fornes Used to prevent unfair trade practices. These should be introduced with offering a product substitution. Business Policy Trading Up Recommending larger quantities of merchandise at a lower price. Identical goods are sold at different prices from the same store. Going from a Rolls-Royce to a Ford Focus. Trading Down Agreement among competitors to raise, fix, or maintain a price of goods/services. Comparable Features Upselling Customer Service Enhances/Facilitates customer's use of goods and services - more than just a department. Price Fixing A predetermined course of action which is established to provide a guide toward accepted business strategies and objectives. Going from a Ford Focus to a Rolls-Royce. Price Discrimination Suggesting additional products/services that will enhance his/her primary purchase. Suggestion Selling Anti-Dumping Laws