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Recommending larger quantities of merchandise at a lower price.

Trading Up

These should be introduced with offering a product substitution.

Trading Down

Price Fixing

Identical goods are sold at different prices from the same store.

Going from a Ford Focus to a Rolls-Royce.

Customer Service

Enhances/Facilitates customer's use of goods and services - more than just a department.

Suggestion Selling

Suggesting additional products/services that will enhance his/her primary purchase.

Used to prevent unfair trade practices.

Comparable Features

Upselling

Price Discrimination

A predetermined course of action which is established to provide a guide toward accepted business strategies and objectives.

Anti-Dumping Laws

Business Policy

Agreement among competitors to raise, fix, or maintain a price of goods/services.

Going from a Rolls-Royce to a Ford Focus.