Matching Pairs Start the ConversationOnline version Match the terms to their definition by Rochelle Huppe 1 Absent Presence 2 Engagement 3 Social Capital 4 Systems Thinking 5 Hardiness 6 Confidence Crisis 7 Cognitive Dissonance 8 Persistent Resistance 9 Change Management 10 Competency Psychological resilience- positive capacity of people to cope with stress and catastrophe. A personality construct, consisting of commitment, control, and challenge. A set of defined behaviors that provide a structured guide enabling the identification, evaluation and development of the behaviors in individual employees. A measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organization which profoundly influences their willingness to learn and perform at work…distinctively different from employee satisfaction, motivation and organizational culture. Being physically present, but continually being psychologically and mentally disengaged- or absent. (Lee Rainie, the Director of the Pew Internet & American Life Project.) A discomfort caused by holding conflicting cognitions (e.g., ideas, beliefs, values, emotional reactions) simultaneously. Ongoing resistance, stubbornness, and avoidance to change, even when resistance isn’t logical or founded in fact. (Various combined sources) Refers to the value of social relations and the role of cooperation and confidence to get collective or economic results. A situation in which people have stopped believing that someone or something is good. (Source: Macmillian Dictionary) A structured approach to shifting or transitioning individuals, teams, and organizations from a current state to a desired future state A way of looking at a system, such as a business process as a whole.
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