Matching Pairs Start the ConversationOnline version Match the terms to their definition by Rochelle Huppe 1 Systems Thinking 2 Engagement 3 Absent Presence 4 Social Capital 5 Persistent Resistance 6 Competency 7 Change Management 8 Confidence Crisis 9 Hardiness 10 Cognitive Dissonance A situation in which people have stopped believing that someone or something is good. (Source: Macmillian Dictionary) A set of defined behaviors that provide a structured guide enabling the identification, evaluation and development of the behaviors in individual employees. Ongoing resistance, stubbornness, and avoidance to change, even when resistance isn’t logical or founded in fact. (Various combined sources) Being physically present, but continually being psychologically and mentally disengaged- or absent. (Lee Rainie, the Director of the Pew Internet & American Life Project.) Refers to the value of social relations and the role of cooperation and confidence to get collective or economic results. Psychological resilience- positive capacity of people to cope with stress and catastrophe. A personality construct, consisting of commitment, control, and challenge. A discomfort caused by holding conflicting cognitions (e.g., ideas, beliefs, values, emotional reactions) simultaneously. A measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organization which profoundly influences their willingness to learn and perform at work…distinctively different from employee satisfaction, motivation and organizational culture. A structured approach to shifting or transitioning individuals, teams, and organizations from a current state to a desired future state A way of looking at a system, such as a business process as a whole.
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