Matching Pairs TTG Troubleshooting Online version Troubleshooting Game by Meliah Green 1 Situation 2 Available on the Device tile. 3 What system do we use to fix troubleshooting issues? 4 Location 5 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 6 Available on the Account Tile on the Summary screen 7 What were you doing with the device when this started happening? 8 Available on the Network tab. 9 Duration 10 Where do you normally experience these issues? Home, work, school? 11 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 12 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 13 SyncUp Drive 14 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 15 the Network Tile is... LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Location Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Device/Network/Account Situation Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Network/Account Where the issue happens can help you understand if the issue is related to coverage Green Device Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Settings. Grand Central
New game