Matching Pairs TTG Troubleshooting Online version Troubleshooting Game by Meliah Green 1 Available on the Network tab. 2 the Network Tile is... 3 SyncUp Drive 4 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 5 Where do you normally experience these issues? Home, work, school? 6 Situation 7 What system do we use to fix troubleshooting issues? 8 Available on the Device tile. 9 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 10 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 11 Available on the Account Tile on the Summary screen 12 Duration 13 What were you doing with the device when this started happening? 14 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 15 Location Grand Central Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Device/Network/Account Green Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Device IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. Network/Account Situation Where the issue happens can help you understand if the issue is related to coverage Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Settings. Location
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