Matching Pairs TTG Troubleshooting Online version Troubleshooting Game by Meliah Green 1 Available on the Device tile. 2 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 3 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 4 Available on the Account Tile on the Summary screen 5 Situation 6 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 7 SyncUp Drive 8 Location 9 Duration 10 Available on the Network tab. 11 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 12 What were you doing with the device when this started happening? 13 Where do you normally experience these issues? Home, work, school? 14 What system do we use to fix troubleshooting issues? 15 the Network Tile is... IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Grand Central Device Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Location Device/Network/Account Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Where the issue happens can help you understand if the issue is related to coverage Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Situation Settings. Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Green Network/Account
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