Matching Pairs TTG Troubleshooting Online version Troubleshooting Game by Meliah Green 1 Duration 2 Where do you normally experience these issues? Home, work, school? 3 What system do we use to fix troubleshooting issues? 4 the Network Tile is... 5 Situation 6 Location 7 Available on the Account Tile on the Summary screen 8 Available on the Device tile. 9 Data Issue: - apps not working - cant send imessages - data throttle/deprioritze - cant connect to internet - data overage - SOC fall off 10 Signal & Voice: - 2 or fewer bars on phone - Garbled/dropped/mute calls - No service (specific location) - Calls redirected to T-mobile - Coverage device (signal booster) 11 SyncUp Drive 12 The Device Tile in Grand Central provides you with a quick visual for which of the following device categories? 13 Available on the Network tab. 14 Software: - Crashing apps - Cant take pictures - App/phone updates - Cant download - Phone power 15 What were you doing with the device when this started happening? Provides engine diagnostics. Vehicle recall notifications. Fuel pricing. Trip notifications. Security notifications. In-vehicle WiFi capabilities. Data SOC Provisioned, High Speed Data Priority, and High Speed Data (speed reduced) Learn when an issue started and if it is repeatable, which helps you correlate the problem with other events like upgrades, app downloads, or known issues Get the complete picture of what the customer is seeing. You must fully understand the this to determine a root cause. LTE Device Compatibility, Known Outages, Local Site Issues, Previous Complaints Where the issue happens can help you understand if the issue is related to coverage IMEI Blocking. Installed Apps. Device Settings. T-Mobile App is up to date. Situation Device/Network/Account Grand Central Device Network/Account Settings. Green Location
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