Memory Game PICKING ISSUESOnline version Match one of the education tips or talking points with the subtitle that better fits. Once you match all of them, give the class a brief explanation of the one you understood the best. by juan ramirez Reset picking on the order When a customer selects a specific replacement you should attempt to get their specific replacement if the original item is not available. If neither the original item or the specific replacement is available you should refund the item. Ask the shopper to confirm the price of the items so you can add it to the order. Special requests. Weight vs. Quantity Items may be entered in the app in 4 different ways: A. By weight - Shoppers must use a scale. B. Par or average weight - Shoppers enter in the count and the weight. C. By container - Shoppers just enter in the count. D. By quantity - Shoppers just enter in the count. Catalog Error / Pricing Issues Cannot Shop Order Items already marked as found... Adding an Item Shopper is unable to shop the order due to an issue with the items in the order... Special requests appear in their own section at the top of the items list. They can be added manually. If the item is eligible for a sale it will apply when the order is complete Replacing an Item BOGO / Sales issues Refunding an item. When a Customer selects Specific Replacement, you should attempt to get the specific replacement if the original item is not available. If neither the original item or specific replacement is available, you should refund the item." Leave a voice message letting the Customer know that there was a pricing error with their item, we were unable to get a hold of them, and we are refunding the item so they will not be charged
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