Adding an Item
If the item is eligible for a sale it will apply when the order is complete
Special requests.
Reset picking on the order
Refunding an item.
Special requests appear in their own section at the top of the items list. They can be added manually.
Shopper is unable to shop the order due to an issue with the items in the order...
When a Customer selects Specific Replacement, you should attempt to get the specific replacement if the original item is not available. If neither the original item or specific replacement is available, you should refund the item."
When a customer selects a specific replacement you should attempt to get their specific replacement if the original item is not available. If neither the original item or the specific replacement is available you should refund the item.
Catalog Error / Pricing Issues
Weight vs. Quantity
Ask the shopper to confirm the price of the items so you can add it to the order.
Items may be entered in the app in 4 different ways: A. By weight - Shoppers must use a scale. B. Par or average weight - Shoppers enter in the count and the weight. C. By container - Shoppers just enter in the count. D. By quantity - Shoppers just enter in the count.
Replacing an Item
Cannot Shop Order
Items already marked as found...
Leave a voice message letting the Customer know that there was a pricing error with their item, we were unable to get a hold of them, and we are refunding the item so they will not be charged
BOGO / Sales issues
