Memory Game PICKING ISSUESOnline version Match one of the education tips or talking points with the subtitle that better fits. Once you match all of them, give the class a brief explanation of the one you understood the best. by juan ramirez Reset picking on the order When a Customer selects Specific Replacement, you should attempt to get the specific replacement if the original item is not available. If neither the original item or specific replacement is available, you should refund the item." Adding an Item Shopper is unable to shop the order due to an issue with the items in the order... Cannot Shop Order Weight vs. Quantity Ask the shopper to confirm the price of the items so you can add it to the order. Catalog Error / Pricing Issues Items already marked as found... Special requests. Refunding an item. Special requests appear in their own section at the top of the items list. They can be added manually. Items may be entered in the app in 4 different ways: A. By weight - Shoppers must use a scale. B. Par or average weight - Shoppers enter in the count and the weight. C. By container - Shoppers just enter in the count. D. By quantity - Shoppers just enter in the count. If the item is eligible for a sale it will apply when the order is complete When a customer selects a specific replacement you should attempt to get their specific replacement if the original item is not available. If neither the original item or the specific replacement is available you should refund the item. BOGO / Sales issues Replacing an Item Leave a voice message letting the Customer know that there was a pricing error with their item, we were unable to get a hold of them, and we are refunding the item so they will not be charged
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